is the Purpose of Processing Client Data?
In order to give professional Holistic Therapy treatments, I need to gather and retain potentially sensitive
information about you and your health. I
will only use this information for guiding your treatment plan, the treatments themselves
and associated recommendations concerning aspects of health & well-being which I may offer to you. This personal information
is always treated in the strictest
is the Lawful Basis for Holding and Using Client Information?
As a full member of the Association of
Reflexologists and the Federation of Holistic Therapists, I abide by their Codes
of Practice and Ethics. The lawful basis under which I hold and use your information
is my Legitimate Interests i.e. my
requirement to retain the information in order to provide you with the best
possible treatment options & advice. As
I hold special category data (i.e. health related information), the Additional Condition under which I
hold and use this information is for
me to fulfil my role as a health care practitioner bound under the AoR and FHT confidentiality
as defined in their Codes of Practice and Ethics.
I Hold and What I Do With It?
In order to give professional treatments,
I need to obtain and keep information about you and your health. I will only use this for informing treatments
and as a basis for any advice or discussion we have as a result of your
will NOT share your information with
anyone else (unless required for legal process) without explaining why it is
necessary and getting your explicit consent.
Your data will NOT be
transferred outside the EU without your consent. The information to
be held is:
- Your contact details (via initial enquiry or first
consultation) - Please note that
if your initial enquiry does not result in a booking, your details will not be stored).
- Medical history and other health-related information
(which I will take from you at first consultation and update at subsequent treatments).
- Treatment details and related notes (which I will make
during & after each treatment).
- Feedback, comments or testimonials you may send me or share on my Social Media page which I may use for Marketing purposes (you may ask me to amend or remove these at any time).
I will use the contact details you give me for:-
I Protect Your Personal Data?
I am committed to ensuring that your personal
data is secure. In order to prevent unauthorised access or disclosure, I have
put in place appropriate technical, physical and managerial procedures to
safeguard and secure the information I collect from you.
Long Do I Retain Your Information for?
I will keep your information for 7 years
following the date of your final treatment.
This is a legal requirement of my insurance provider. After this time your information will be securely
What Are Your Rights?
GDPR gives you the following rights:-
- To know how your
information will be held and used.
- To see the
therapist’s records of your personal information, so you know what is held
about you and can verify it.
- To tell your therapist
to make changes to your personal information if it is incorrect or incomplete.
- To ask your
therapist to erase any information they hold about you (See What are My Rights as Your Therapist below).
- To request limits
on how your therapist uses your personal information
- To request a copy
of personal information held electronically so you can reuse it in other
systems (under certain circumstances).
- To be able to
tell your therapist you don’t want them to use certain parts of your
information, or only to use it for certain purposes.
- To be able to
complain to the ICO if you feel your details are not correct, if they are not
being used in a way that you have given permission for, or if they are being
stored when they don’t have to be.
are My Rights as Your Therapist?
- If you don’t agree to your therapist keeping records about you, or
if you don’t allow them to use the information in the way they need to for
treatments, the therapist may not be able to treat you.
- Your therapist has to keep your records of treatment for a certain
period as described above, which may mean that even if you ask them to erase
any details about you, they might have to keep these details until after that period
has passed eg for insurance purposes.
- Your therapist can move their records between their premises, computers
and IT systems, as long as your details are protected from being seen by others
without your permission.